Golden Crown Terms & Conditions

✦ 1.1. The website www.goldencrowncasino.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) is owned and operated by Metlait SRL, with registration сompany number 3-102-911867 and registered address at El Guayaval, Residencial La Campina Casa Numero Q -11, Cartago, El Guarco, Tejar, 30801 - Costa Rica. Metlait SRL is licensed and regulated by the Anjouan Gaming Commission (license no. ALSI-202509073-FI2).

✦ 1.2. Before using the website, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions. Accept this T&C you agree to accept all policies on the website.

✦ 2.1. Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify the players of any significant changes, where possible. However, please visit the Terms and Conditions page regularly to check for possible changes.

✦ 3.1. Users from the following countries and/or their specific territories (“the Restricted Countries”) are not allowed to deposit and play real money games: American Samoa, Australia, Austria, Belarus, Belgium, Brazil, British Indian Ocean Territory, Bulgaria, Comoros, Cyprus, Estonia, France, Georgia, Germany, Gibraltar, Greece, Guam, Guernsey, Hawaii, Iran, Japan, Jersey, Latvia, Lithuania, Malta, Myanmar, Netherlands, North Korea, Northern Mariana Islands, Poland, Puerto Rico, Romania, Russia, Spain, Ukraine, United Kingdom, USA, Virgin Islands.

✦ 3.2. Access to the website is permitted only to individuals who are at least 18 years old or who meet the legal age requirement for online gaming in their country of residence. It is the sole responsibility of the player to ensure compliance with the applicable laws and age restrictions in their jurisdiction. The Company reserves the right to request proof of age and may restrict access to the website or suspend the player’s account if this requirement is not met.

✦ 4.1. The website allows playing for: EUR, AUD, USD, BTC, NZD, CAD, ETH, USDT, LTC, DOG, XRP, BCH.

✦ 4.2. The minimum deposit is €20 (or equivalent). The maximum deposit varies by payment method; the precise limit will be displayed when you select your chosen option.

✦ 5.1. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence. If a user made a deposit and does not place any bets, the Company reserve the right to cover our fees in case the user withdraws.

✦ 6.1. The player acknowledges that they are familiar with and understand the rules of the games available on the website. It is the player’s responsibility to be aware of the payout percentage for each game.

✦ 7.1. The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.

✦ 7.2. The Company is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.

✦ 7.3. The Company implements appropriate measures to safeguard players’ personal data from unauthorized access and discloses it only to parties directly involved in delivering gambling services via the website. However, the Company bears no responsibility for how this information is handled by third parties, such as software providers or affiliates. The use of players’ personal data by such third parties is governed by their own terms and conditions, where applicable.

✦ 8.1. Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts and suspending of all payouts. The player shall not provide access to their user account or allow using the website to any third party including but not limited to minors. The website can only be used for personal purposes and shall not be used for any type of commercial profit.

✦ 8.2. The player confirms that he/she is not using VPN (Virtual Private Network).

✦ 8.3. The casino reserves the right to confiscate funds and/or suspend access to the account in case of detecting an overlap of IP addresses between two or more accounts. Decisions made by the casino administration regarding IP address overlap are final and not subject to appeal.

✦ 8.4. Players are required to provide the casino with all requested documents within the specified deadlines whenever the casino requests them or as otherwise stipulated by the site’s policies. These documents may include, but are not limited to, passport details, identification cards, proof of residence, and statements verifying the source of funds.

✦ 8.5. If a player refuses to provide the requested documents or if discrepancies are found between the submitted documents and the actual information, the casino reserves the right to close the player’s account and confiscate any funds held in the account.

✦ 8.6. Players take responsibility for the accuracy of the documents provided and agree that the casino has the right to verify their authenticity at any time.

✦ 9.1. The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. The Casino may be required to report the player's actions to the applicable regulatory bodies.

✦ 9.2. The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

• participating in any type of collusion with other players,
• development and use of strategies aimed at unfaithful winnings,
• fraudulent actions against other online casinos or payment providers,
• charge back transactions with a credit card or denial of some payments made,
• other types of cheating,
• providing of forged documents,
• creating two or more accounts,
• or is known to have gone bankrupt in the country of his residence;

The Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the Player will not be notified or informed about the reasons for such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player.

✦ 9.3. The Casino retains the right to close a Player’s account at its sole discretion and issue a refund of the remaining balance, minus any applicable withdrawal fees. This may be done without prior notice and without the need to provide any explanation.

✦ 9.4. The Casino strictly prohibits any form of advantage play. Players attempting to exploit welcome offers or other promotional campaigns acknowledge that the Company may, at its discretion, cancel any related bonuses and associated winnings. Such action may be taken in cases including, but not limited to:

• use of stolen payment cards;
• chargeback requests;
• creation of multiple accounts to benefit from promotions;
• submission of false registration details;
• use of forged documents;
• any behavior that could harm the Casino’s operations;
• employing low-risk roulette strategies, such as placing equal bets on red and black, even and odd, or covering 25 or more of the 37 numbers on the table (note: red/black bets cover only 36 of 37 possible outcomes).

✦ 9.5. The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

✦ 9.6. If a player becomes aware of any bugs or deficiencies in the software, they agree not to exploit them. Furthermore, the player commits to promptly report such issues to the Casino. Failure to do so may result in the Casino seeking full reimbursement for any damages or costs incurred due to the software issues and the lack of notification.

✦ 9.7. To prevent fraudulent activity involving Bitcoin transactions, the following policy applies: If a transaction is flagged as replaceable (Opt-in Replace-by-Fee, RBF), the Casino reserves the right to immediately close the associated account and withhold any winnings.

✦ 9.8. If a player requests a withdrawal but the total bets placed since their last deposit amount to less than three times that deposit, the Casino may charge the player for transaction processing fees related to deposits and withdrawals. This decision is at the sole discretion of the Casino’s management.

✦ 9.9. For account verification, the Casino requires documents (ID, payment proofs, utility bills, etc.) in either Latin or Cyrillic alphabets. If the player cannot provide documents in these scripts, the Casino may require a video verification showing the player presenting their documents.

✦ 9.10. The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

✦ 10.1. Please, contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

✦ 10.2. The minimum deposit is €20 (or equivalent). Please, do NOT attempt to deposit below the mentioned amounts.

✦ 10.3. The Company does not accept third party payments. You must make deposits only from payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

✦ 11.1. Minimum withdrawal amount: EUR/USD 30, AUD/CAD/NZD 45, BTC 0.0012, BCH 0.2, DOGE 375, ETH 0.03, LTC 0.46, XRP 50, USDT 30. Maximum withdrawal amount per transaction: EUR 10,000, USD 10,000, CAD 15,000, AUD 15,000, NZD 15,000, BTC 0.4, BCH 66.66, DOGE 125,000, ETH 6.66, LTC 153.84, USDT 10,000, XRP 16,666.66. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

✦ 11.2. If a player requests a withdrawal but the total amount wagered since their last deposit is less than three times the deposit amount, the Casino reserves the right to charge the player fees related to transaction processing, including both deposits and withdrawals. This decision is solely at the discretion of the Casino management.

✦ 11.3. The Casino may require identity verification before processing any payouts and may hold refunds or withdrawals until verification is complete. If false or incomplete personal information is provided, withdrawal requests may be denied and the player’s account terminated, with notification sent via email. The Casino may also be obligated to report the player’s activities to relevant regulatory authorities.

✦ 11.4. We will make reasonable efforts to contact you regarding withdrawal requests; however, if we are unable to reach you by email or phone within two (2) weeks from the withdrawal request date, your account may be locked due to failure to complete the KYC process.

✦ 11.5. Any winnings, whether obtained through bonuses or real money play, may be subject to forfeiture if the player does not provide complete KYC information within 40 days from the date of the request.

✦ 11.6. The Casino reserves the right to withhold payments if there is suspicion or evidence of system manipulation. Criminal charges will be pursued against any player or other individuals found to have manipulated or attempted to manipulate the casino system.

✦ 11.7. The Casino retains the right to modify or discontinue any games or events offered on the Website. If you discover any potential errors or flaws in the software, you agree not to exploit them.

✦ 11.8. Additionally, you agree to promptly report any such errors or issues to the Casino. Failure to do so may result in the Casino seeking full reimbursement for any losses or costs arising from the error or incomplete reporting.

✦ 11.9. Withdrawal Frequency Limits: Daily: EUR 10,000, USD 10,000, CAD 15,000, AUD 15,000, NZD 15,000, BTC, BCH, DOGE, ETH, LTC, USDT, XRP at the USD exchange rate. VIP Gamblers can be an exception. Weekly: EUR 20,000, USD 20,000, CAD 30,000, AUD 30,000, NZD 30,000, BTC, BCH, DOGE, ETH, LTC, USDT, XRP at the USD exchange rate. VIP Gamblers can be an exception. Monthly: EUR 60,000, USD 60,000, CAD 90,000, AUD 90,000, NZD 90,000, BTC, BCH, DOGE, ETH, LTC, USDT, XRP at the USD exchange rate. VIP Gamblers can be an exception.

✦ 11.10. If you win more than AUD 90,000, the Casino reserves the right to divide the payout into monthly installments of maximum AUD 90,000 until the full amount is paid out. Progressive jackpot wins are paid in full and do not count toward these limits. Cryptocurrency limits are determined by the exchange rate at time of request (Coinbase Converter).

✦ 11.11. Please note that even for supported countries the Casino is not able to guarantee successful payment processing in all cases.

✦ 12.1. If You have not logged in or logged out for six consecutive months, your account obtains Inactive (dormant) status. The Casino reserves the right to charge Your account for a monthly administrative fee of a minimum 25 EUR (or an equivalent amount in Your account active balance currency) as long as Your account has a positive balance.

✦ 12.2. By submitting the consent with these Terms and Conditions, You authorize the Casino to debit this fee from Your account at the beginning of the month following the day on which Your account has obtained Inactive status, of which You will be informed by email. The Casino will stop deducting the administrative fee if your account is reactivated or the account balance reaches zero.

✦ 13.1. The casino conducts screening for signs of gambling addiction among players in accordance with internal rules and policies developed to ensure responsible gaming.

✦ 13.2. In the event of detecting signs of gambling addiction, the casino reserves the right to close the account and suspend access to gaming services to prevent the deepening of the problem and protect the interests of the player.

✦ 13.3. Signs of gambling addiction may include, but are not limited to, excessive time spent in the casino, frequent and large deposits without reasonable control, and frequent requests to increase limits.